NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities …

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfill more customer requests, including complex actions, in real-time. With the NICE Cognitive Automation Platform, Amazon …