ServiceDesk – Process Automation – Rulesets – INCIDENT-MGMT

Admin | Process Automation | [Choose Service] | Service Dashboard. Manage Rulesets. To learn how to add/amend these Rules see the Rulesets Article. INCIDENT-MGMT. OnAnySlaCompletedLate; OnAnySlaMissed; OnIncidentReceived; OnOwnershipChanged; OnResolutionVerified …